GPSR COMPLIANCE
RETURNS POLICY
We accept returns within 30 days of delivery. To be eligible for a return, items must be returned in the same condition in which they were received. Items must be unworn, unwashed, and unaltered, and must be returned in their original packaging.
Return shipping costs are the responsibility of the customer. A return shipping label is not provided. We recommend using a tracked shipping service, as we cannot be responsible for items lost or damaged in transit.
To initiate a return, please contact us with your order number and we will provide the return address and further instructions.
If approved, the refund will be issued to your original payment method. Please allow a few business days for the refund to appear in your account once it has been processed.
GPSR COMPLIANCE
At Imi Studios, we take product safety seriously. All of our products comply with the EU General Product Safety Regulation (GPSR) to ensure they meet high safety standards. We carefully select materials and follow strict quality controls to provide safe and durable products. If you have any concerns about product safety, please contact us at info@imistudios.co.uk - our certifications and recall policies are available on request.
Our EU GPSR representative:
Euity OSS B.V
T.A.V Imi by Imogen Evans Ltd
Prinses Margrietplantsoen 33 2595 AM Den Haag
The Netherlands GPSR@euity@eu
